We’ve won the Feefo Platinum Trusted Services Award… again!

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Sarah Henderson
01 Feb 2022 @ 04:42 pm
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The winners of the Feefo Trusted Service Awards 2022 have been announced and we’re proud and excited to say that Kingsbridge has been awarded The Feefo Platinum Trusted Service Award once again. 

 

What is a Feefo Trusted Service Award? 

If you’ve not used Feefo before, it’s an independent service that allows customers to leave reviews of businesses and services that they use. It uses verified reviews so you can be sure the accounts you’re reading are genuinely from customers and not the brand itself or internet trolls. The Feefo Trusted Service Awards are presented to brands that meet Feefo’s criteria of excellence when it comes to customer service. This is decided by looking at the ratings given by real customers who grade businesses using Feefo’s review service. Only the most highly-rated businesses make the cut. 

To highlight just how big an achievement Kingsbridge has made, to win a Gold Award, a business must have 50 reviews in the year, with an average Feefo service rating of at least 4.5 stars (Kingsbridge has 4.8). To achieve a Platinum Award, like Kingsbridge has done, businesses need to have been awarded a Gold Award for three consecutive years. That’s no mean feat, especially during such turbulent times,  and we’re proud that we have been able to consistently deliver for our customers for so many years.  

In addition to this, we would like to say that it really means a lot to us that our customers have taken the time to rate our service during a year when so many other things were happening. At the time of writing, we have received an overwhelming 11,007 customer reviews. So, thank you, we really do appreciate it. 

 

What have Kingsbridge’s customers got to say about our customer service? 

If our Feefo rating and Platinum Award wasn’t enough to let you know that our customers are delighted with our service, we’ve gathered together some recent testimonials from those we’ve helped find the right contractor insurance. They highlight a range of aspects that customers are pleased with. 

The service was first class supplied by knowledgeable and friendly staff, who took me through step-by-step and answered all my questions honestly and thoroughly. I compared their quote with other providers and can honestly say they were the best on price and cover provided and I was insured within 2 days. Overall a very satisfactory experience and an excellent product. Thank you. 

I needed indemnity insurance with minimum values, Kingsbridge offered insurance with values greater than my minimum as standard! What’s more that this is the quote I received from there was far better than any of the other quotes I got from major players. Extremely quick online from for obtaining the quote. Highly, highly recommended. 

Fantastic service and very friendly staff who answered all my queries straight away. Great price for the complete insurance package I required and certificate was sent within minutes of payment. 

Excellent customer service. Called up three times and each time the guys were equally polite and knowledgeable. Talked me through each step as I’m new to contracting and helped educate me on things I didn’t know. Would 100% recommend. 

 

As you can see from these testimonials, our customers are made up with the quality of our service, the comprehensiveness of our contractor insurance products, the speed with which we can get contractors insured, and the well-honed expertise of our team. We really do offer the full package to our customers. 

We don’t just leave these reviews hanging around for you to read either, we make sure to engage with our customers and act on the feedback we receive to improve our service further. For instance, on the basis of customer feedback, we made big improvements to our refer-a-friend scheme. Our customer reviews allow us to keep developing the stellar service that gives us our reputation as one of the leading contractor insurance providers. 

Speak to the Kingsbridge team today and join the ranks of our satisfied customers 

If you’re currently looking to purchase or renew your business insurance, you should check out our insurance for contractors. Rather than individual insurance products that you have to purchase separately from different providers, it’s an all-in-one suite of contractor cover that includes: 

  • Professional indemnity 
  • Public liability 
  • Personal accident cover 
  • Employers’ liability
  • Directors’ and officers’ liability 

As it’s all provided in one convenient package, your insurances are all in the one place making it incredibly convenient for even the busiest of contractors to manage. 

You can contact us to speak to our outstanding team of contractor insurance experts, who will be able to guide you through the different types of cover and make sure you go away with all of the relevant information and/or products that you need. And hopefully, you’ll be leaving a five-star review of your own not long after.


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